Frequently Asked Questions
Q: Where does Real Property Management manage property?
A: Real Property Management has multiple offices that serve the entire Dallas and Fort Worth Area. We manage properties in Addison, Arlington, Balch Springs, Bedford, Carrollton, Cockrell Hill, Coppell, Crowley, Dallas, Desoto, Duncanville, Farmers Branch, Flower Mound, Forney, Frisco, Ft. Worth, Garland, Grand Prairie, Grapevine, Irving, Keller, Mansfield, McKinney, Mesquite, Murphy, Plano, Richardson, Roanoke & Surrounding Areas.
Q: What types of properties does Real Property Management manage?
A: Real Property Management manages any type of residential property including single-family homes, townhomes, condos, multi-plexes, and multi-family units.
Q: What services does Real Property Management provide?
A: Real Property Management is one of the few full-service property companies that focus exclusively on property management. Almost all of our competitors are traditional real estate brokerages that happen to have a property management presence. At Real Property Management, we don't engage in buy/sell real estate of any kind and as such, you get the benefit of 100% of our focus every single day! We provide elaborate marketing campaigns to get your property maximum rental exposure. In addition, we run nationwide criminal and credit background checks as well as income/employment verification on every prospective tenant to make sure we are finding you a qualified renter. Beyond that, we sign the lease with the tenant, enforce the lease, collect rents, rapidly disburse rental proceeds to our owners via electronic transfer or check, and aggressively chase down rent when tenants don't pay on time. We also inspect your property multiple times annually on an interior and exterior basis to ensure the property is being properly taken care of by the tenants. In addition, we have in-house maintenance solutions to address any maintenance issues that may arise and we are the only company that also allows our owners to coordinate their own maintenance if they choose. Lastly, in the unlikely event of an eviction, we have an innovative Eviction Protection Plan that covers eviction costs for you.
Q: What does Real Property Management charge for these services?
A: Real Property Management has a very simplistic and cost-effective fee structure. For multi-plexes and multi-family units, please contact us so we can provide you a custom quote. For all other single-family homes, townhomes, and condos, we have a leasing fee and a monthly management fee to manage your property 24x7x365 which is a small percentage of the gross rents collected. That percentage is a number you will find to be standard nationwide with very little deviation.
Q: Who determines rent for my property?
A: Ultimately, the market determines the rental amount for your property and it is our job to provide you with good, reliable market information regarding market rent rates. As such, we will always recommend market pricing to you but we allow our clients to choose the price point.
Q: How long will it take to rent my property?
A: For all of our properties that are market-ready and priced at market rates, our average days on market is approximately 26 days. For homes that are not in market-ready condition and/or or priced at above-market conditions, then it can take considerably longer to rent. Your vacancy period will also be affected by both the vacancy rate within the area and also the time of year as there are specific months in which properties lease faster.
Q: Who pays for any maintenance that needs to be done on my property?
A: Unless the tenant is responsible for damage or is negligent with regards to property maintenance, then owners bear the financial responsibility of paying for repairs.
Q: Why should I choose Real Property Management to manage my property/properties?
A: If you are looking for the best value in residential property management, you have found it. With a service offering that is as comprehensive as any in the market combined with the most cost-effective solution you will find anywhere, moving forward with Real Property Management is a good business decision.
Q: What Separates Real Property Management from its competitors?
A: We are the nation’s largest residential management company and offer the most comprehensive property management services in the industry and do this at below market rates. Prudent, Ethical, Reliable and Professional are the qualities we possess that set us apart from other property management companies. We always have our owner’s best interest in mind when it comes to managing their rental property and we work very hard for our owners every single day.
Q: How do you handle maintenance requests?
A: We provide online portals for our tenants or they can fax, email or mail their requests to us. The Tenant is your customer and we try to remedy the problem in a short amount of time. Whether the problem is an emergency and time sensitive or a non-emergency problem, we will handle the repair per Texas Property Code. If we identify the problem will put the tenant in danger from a health and safety standpoint, we will make the repair immediately to mitigate the owners risk and liability.
Q: Who will perform the maintenance at my home and what will be the cost?
A: We use both in-house maintenance staff as well as approved vendors. We are competitive and handle all repairs per code which is required by law. The cost will be based on the specific repair and in all cases we attempt to send a technician that can handle multiple issues so your total cost is less. Because we are the industry’s largest management company, we are able to negotiate heavy discounts on materials and labor and we pass along these savings to our clients. You will typically pay between 10-15% below what you could obtain on your own for the same services.
Q: Is Real Property Management licensed in the State of Texas?
A: We are licensed Realtors and Brokers and members of the National Association of Residential Property Managers (NARPM) and Texas Association of Realtors (TAR). In addition, our management team has strong real estate backgrounds and most have advanced business degrees with over 80+ years of combined experience. You will not find another management company in DFW with our same ability to manage your rental.